By initiating or accepting a remote support session with iMedia IT Solutions, inc., you acknowledge and agree to the following:

 

Scope of Remote Support

Remote troubleshooting and technical assistance may involve, but is not limited to:

• System configuration changes

• Software installation, updates, or removal

• File operations such as creation, modification, relocation, or deletion

• Network and security setting adjustments

These actions are performed solely for the purpose of diagnosing or resolving technical issues or fulfilling requested support services.

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User Responsibility

Prior to granting remote access, you are responsible for:

• Saving all open work

• Backing up any critical or irreplaceable data

• Closing or securing any personal, private, or confidential information not relevant to the support request

You understand that remote access provides the technician visibility and control of the system necessary to perform support tasks.

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Data & Service Disclaimer

While iMedia IT Solutions will exercise reasonable care and industry-standard best practices during all remote support sessions, you acknowledge that:

• Technical work inherently carries risk

• Unintended data loss, configuration changes, or service interruptions may occur

• Some issues may arise as a result of existing system conditions, software conflicts, or hardware limitations beyond the technician’s control

Accordingly, {Company Name} shall not be held liable for incidental or consequential damages, data loss, or service disruption that may occur during or after a remote support session.

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Consent

By clicking Accept or otherwise permitting remote access, you confirm that you:

• Authorize {Company Name} to remotely access and control the device for support purposes

• Understand the potential risks described above

• Agree to these Remote Support Terms