Effective Date: 09/22/2024
Last Updated: 10/29/2025

​

1. Introduction

IMEDIA IT SOLUTIONS INC. (“we,” “us,” or “our”) is a California-based Managed Service Provider (MSP) that delivers IT services and support to businesses and their users.
We are committed to protecting the privacy and security of our customers’ information. This Privacy Policy explains how we collect, use, and protect personal information in accordance with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

​

2. Information We Collect

We only collect the information necessary to provide IT services and support.
This may include:

• Contact information – such as name, email address, and phone number.

• Technical information – such as device identifiers, IP addresses, and diagnostic data.

• Service-related data – such as support tickets, logs, and communications.

We do not collect sensitive personal data (such as Social Security numbers, payment card details, or marketing profiles) unless required for a specific service and authorized by the client.

​

3. How We Use Information

We use the information we collect solely to deliver and improve our managed IT services.
Examples include:

• Providing technical support and troubleshooting.

• Responding to password reset requests and service tickets.

• Communicating about incidents, updates, or scheduled maintenance.

• Managing client relationships and service agreements.

We do not use your information for advertising, profiling, or resale.

​

4. Information Sharing

We do not sell or share personal information with third parties for marketing purposes.
We may share information only when:

• It is necessary to provide services through authorized vendors (e.g., Microsoft, Google, remote monitoring tools).

• Required by law, court order, or regulatory authorities.

• Explicitly authorized by the client.

All vendors or subprocessors we use are required to maintain appropriate security and confidentiality standards.

​

5. Your Privacy Rights (California Residents)

If you are a California resident, you have the following rights under the CCPA/CPRA:

• Right to Know: You may request information about what personal data we collect and how it is used.

• Right to Delete: You may request deletion of your personal information, subject to certain exceptions (e.g., service delivery or legal obligations).

• Right to Correct: You may request correction of inaccurate personal information.

• Right to Opt-Out: We do not sell personal data, so no opt-out is required.

• Right to Non-Discrimination: You will not be penalized for exercising your privacy rights.

To exercise any of these rights, please contact us using the information provided in Section 9. We will verify your request in accordance with applicable California law.

​

6. Data Security

We implement reasonable and appropriate administrative, technical, and physical safeguards to protect personal and business information against unauthorized access, loss, or misuse.
This includes encryption, secure authentication, access controls, and regular system monitoring.

​

7. Data Retention

We retain customer and service information only for as long as necessary to deliver services or comply with contractual or legal requirements. When no longer needed, data is securely deleted or anonymized.

​

8. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or applicable laws.
The latest version will always be available on our website with an updated “Last Updated” date.

​

9. Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact us:

IMEDIA IT SOLUTIONS INC.
Attn: Privacy Officer
Email: [email protected]
Phone: +1 323 744 0580
Address: 1465 Tamarind Ave. Unit 137, Los Angeles CA 90028